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Privacy

1. Purpose of This Privacy Policy


This Privacy Policy describes how your personal information is collected, used, stored and shared when you visit or make a purchase from monofore.com (the “Site”).

 

 

2. Data Controller (“We”)


Monofore Limited


Second Floor, 105 Heath Street, London, NW3 6SS

 

 

3. Personal Information We Collect


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

 

We collect Device Information using the following technologies:


- “Cookies” are small data files that are placed on your device or computer and often include an anonymous unique identifier. The webpages you browse are then able to recognise some information contained in the cookies stored by your browser. This information is used to track visitor use of the Site and to compile statistical reports on website activity. You can set your browser not to accept cookies. However, in a few cases some of the website features may not function as a result. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

 

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

 

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card and debit card numbers, email address, and phone number. We refer to this information as “Order Information”.

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


Finally, if you sign up to our mailing list using the form embedded within the footer of our Site, the only information we collect is your name and email address.

 

 

4. How Do We Use Your Personal Information?

 

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

 

- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Additionally, we use the Device Data we collect for advertising and retargeting, in order to optimise the user experience on the Site.

 


5. Sharing Your Personal Information


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We use Klaviyo to maintain subscriptions to our newsletters -- you can read more about how Klaviyo uses your data here: https://www.klaviyo.com/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


In order to process payments, we need to share some of your personal data with our payment solutions providers such as Shopify Payments, PayPal and Google Pay.


Additionally, your name, address, email address and telephone number will be passed on to our chosen courier to allow them to deliver your goods, provide you with updates on your shipment, and to contact you in order to aid delivery of the goods. Orders are generally shipped with DHL. However, we reserve the right to use other third party couriers for shipping goods if necessary.


Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 


6. Behavioural Advertising


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

 

7. Do Not Track


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 


8. Your Rights


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 


9. Data Retention


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 


10. Other Websites


Our Site includes links to other websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit.

 


11. Changes


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 


12. Minors


This Site is not intended for children and we do not knowingly collect data relating to children.

 


13. Contact Us


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@monofore.com or by mail using the details provided below:


Monofore Limited
[Re: Privacy Compliance Officer]
Second Floor, 105 Heath Street, London, NW3 6SS, United Kingdom